What is Dlux-57's Return Policy?
Dlux-57 is pleased to accept returns for refund or exchange on merchandise received within 21 days of invoice date. Without exception, merchandise must be returned unworn and in original condition, complete with matching envelope / pouch as shipped. Merchandise not received in this condition may be assessed a restocking fee.
All sales or discounted merchandise is considered "FINAL SALE".
Refunds will be issued to your credit card for merchandise and sales tax only. We do not refund shipping charges. Purchases made utilizing any free shipping offer will be refunded less our flat rate shipping and handling charge of $8.95. Please be sure to enclose a copy of your order receipt.
Returns should be sent via USPS Priority Mail to:Dlux-57 Returns Department PO Box 768 Pacific Palisades, CA 90272
Please inspect all merchandise upon receipt. No claims for shortages after 5 days from receipt of goods. No returns without prior authorization. No allowances, deductions, returns or claims accepted after 30 days of receipt. E-mail or Fax all RA requests, noting Invoice # to:
How should I care for my Dlux-57 Apron's:
Cold water wash, no bleach, low dryer, Iron if you like!
How will my order be shipped?
50 State retail orders will generally ship via US Postal Service or UPS Ground, at no charge for shipping. Wholesale orders will ship via UPS Ground, unless enhanced service requested at time of order. All special shipping requests are subject to additional charges.
Our free shipping offer may not be available in conjunction with some special offers, sale merchandise, or other discounts.
Will my purchase be subject to sales tax?
* All retail orders shipped within State of California subject to 8.25% Sales Tax.
* Qualified wholesalers in State of California must have signed Resale Certificate on file or sales taxes will apply.
* Sales shipped outside Sate of California are not assessed sales taxes.
Should you have any additional questions, comments or requests, please fell free to email our customer service department at firstname.lastname@example.org or call us at 310-454-8500 M-F 9-5 PST.
Dlux-57 respects your privacy! We do not sell your personal information to other companies or marketing firms. When an order is placed using Visa, M/C, Discover, or American Express, we are required to confirm your billing address and zip code to authenticate your transaction. Your email address is needed to confirm and update you on order status.
Ordering online from Dlux-57 is safe. Your data is encrypted using Secure Socket Layer (SSL) encryption technology. All credit card data transmitted during check out is encrypted, and Dlux-57 does not keep any credit card data on file after completion of order.